FAQ
Welcome to the Sovice FAQ page. Here you’ll find answers to some of the most common questions about our products, orders, shipping, payments, returns, and customer support.
If you cannot find the information you are looking for, please contact our customer
support team using the details provided at the bottom of this page.
1. What products does Sovice sell?
Sovice offers a selection of planters and pots designed for both indoor and outdoor use.
2. Where do you ship?
We currently ship only within the United Kingdom.
At this time, we do not offer international shipping.
3. What is your order cut-off time?
Our daily order cut-off time is 4:00 PM (GMT+00), Monday to Friday.
Orders placed before 4:00 PM begin processing on the same business day.
Orders placed after 4:00 PM, on weekends, or on public holidays will begin processing on the next business day.
4. How long does order processing take?
Orders are typically processed within 1–2 business days before they are shipped.
5. How long does delivery take?
Estimated transit time is 6–7 business days after dispatch.
The estimated total delivery time is 7–9 business days, including processing and shipping.
6. How much does shipping cost?
We charge a flat shipping rate of £10 GBP for all orders delivered within the United Kingdom.
7. Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
Available payment methods may vary depending on your location or device.
8. In which currency are prices displayed?
All prices on our website are displayed in British Pounds Sterling (GBP).
9. Can I cancel or change my order?
Yes. You may request to change or cancel your order within 24 hours of placing it. We will do our best to accommodate your request if your order has not yet entered the processing stage.
Once an order has been processed or dispatched, changes or cancellations are no longer possible. If your order has already been delivered and meets our return eligibility requirements, you may request a return in accordance with our Returns & Refund Policy.
10. What is your return policy?
We accept returns within 30 days from the delivery date for both defective and non-defective products, provided the return meets the conditions outlined in our Returns & Refund Policy.
11. Do you offer exchanges?
No.
We currently do not offer product exchanges.
12. Who pays for return shipping?
Customers are responsible for the return shipping costs and for obtaining the return shipping label.
13. Is there a restocking fee?
No.
We do not charge a restocking fee.
Restocking Fee: £0
14. How long does it take to receive a refund?
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
The time required for the refund to appear in your account depends on your bank or payment provider.
15. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible.
Where possible, include your order number and photographs of the product and packaging so we can review the issue.
16. How can I contact Sovice?
You can contact our customer support team using the information below.
Business Name: Sovice
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday (9:00 AM to 5:00 PM)
Business Email: support@sovice.shop
Business Address: 361 Annan Road, Dumfries Scotland DG1 3JR, United Kingdom