Returns & Refund Policy
Last Updated: July 23, 2026
Thank you for shopping with Sovice. We want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions for returning products, how refunds are processed, and what you can expect if you need to return an item.
By placing an order with Sovice, you agree to the terms outlined in this policy.
Return Window
We accept return requests within 30 days from the date your order is delivered.
Requests received after the 30-day return period may not be eligible for a return or refund.
Eligible Returns
We accept returns for both:
- Defective products
- Non-defective products
To be eligible for a return, the product should be returned in its original condition whenever reasonably possible, along with any included accessories or packaging.
Non-Returnable Items
For hygiene, safety, or other practical reasons, certain products may not be eligible for return if they have been used, damaged after delivery, or are no longer in a resalable condition.
If a return cannot be accepted, we will explain the reason after reviewing your request.
Return Request Process
To request a return, please contact our customer support team within the 30-day return period.
When contacting us, please include:
- Your order number
- Your full name
- A brief description of the reason for the return
- Photos of the product if it is damaged or defective
Once your request has been reviewed, we will provide instructions on how to return your order.
Please do not send items back before receiving return instructions from our support team.
Return Shipping
Customers are responsible for the cost of returning eligible items and for arranging the return shipment, including purchasing the return shipping label. We recommend using a shipping service with tracking, as we cannot be responsible for items lost or damaged during return transit.
If the return is due to our mistake, such as receiving the wrong item, a damaged item, or a defective product, Sovice will cover the reasonable return shipping cost and provide instructions for the return process. In these cases, please contact us before returning the item so we can assist you accordingly.
Exchanges
We do not offer product exchanges.
If you wish to purchase a different item, you may place a new order through our website.
Restocking Fee
Sovice does not charge a restocking fee.
Restocking Fee: £0
Inspection of Returned Items
After your returned item is received, it will be inspected to verify that it meets the return requirements outlined in this policy.
The inspection process helps us confirm the condition of the returned product before a refund is approved.
Refund Approval
If your return is approved, your refund will be processed using the original payment
method used for the purchase.
Shipping charges paid at the time of purchase are generally non-refundable unless required by applicable law or where the return is the result of our error.
Refund Processing Time
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Late or Delayed Refunds
If more than 10 business days have passed since your refund was approved and you have not yet received your refund, we recommend the following steps:
- Check your bank account again.
- Contact your credit card provider or payment provider, as processing times may vary.
- Contact your bank, as refunds sometimes require additional processing time before they appear.
If you have completed the above steps and still have not received your refund, please contact us and we will be happy to assist you.
Damaged or Incorrect Items
If you receive a product that is damaged or you receive the wrong item, please contact us as soon as possible after delivery.
Where possible, include photographs of the item and packaging so we can review the issue and determine the appropriate resolution.
Order Cancellations
If you wish to cancel your order, please submit your cancellation request within 24 hours of placing your order. Cancellation requests can only be accepted if the order has not yet entered the processing stage.
Once an order has been processed or dispatched, it can no longer be cancelled. If you receive your order and it qualifies under our return conditions, you may request a return in accordance with this Returns & Refund Policy.
Contact Information
If you have any questions regarding this Returns & Refund Policy, please contact us using the details below.
Business Name: Sovice
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday (9:00 AM to 5:00 PM)
Business Email: support@sovice.shop
Business Address: 361 Annan Road, Dumfries Scotland DG1 3JR, United Kingdom