Shipping Policy
Last Updated: July 23, 2026
Thank you for choosing Sovice. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read this policy carefully before placing an order. By completing your purchase, you agree to the shipping terms described below.
Shipping Availability
Sovice currently ships only within the United Kingdom.
We do not offer international shipping at this time. Orders placed with a delivery address outside the United Kingdom cannot be processed.
Order Cut-Off Time
Our daily order cut-off time is 4:00 PM (GMT+00), Monday to Friday.
Orders placed before 4:00 PM (GMT+00) on a business day will be forwarded for processing on the same business day.
Orders placed after 4:00 PM (GMT+00) will be considered as orders received on the next business day, and processing will begin from that day.
For example:
- If you place an order at 3:30 PM on Monday, your order will enter processing on Monday.
- If you place an order at 6:00 PM on Monday, your order will enter processing on Tuesday.
- Orders placed on Saturday, Sunday, or public holidays will begin processing on the next available business day.
Business days are Monday through Friday and do not include weekends or public holidays.
Processing Time
After your order has been received, it is prepared for shipment.
Processing Time: 1–2 business days
During this time, we verify your order details, prepare your items, securely package them, and arrange shipment with one of our shipping partners.
Processing time does not include the delivery time.
Transit Time
Once your order has been dispatched, it will be delivered within the estimated transit period.
Estimated Transit Time: 6–7 business days
Transit time begins only after your order has been processed and handed over to the shipping carrier.
Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances outside our control.
Estimated Delivery Time
The estimated delivery time is calculated by combining the processing time and the shipping transit time.
- Processing Time: 1–2 business days
- Transit Time: 6–7 business days
- Estimated Delivery Time: 7–9 business days
These delivery times are estimates and are not guaranteed.
Shipping Charges
We charge a flat shipping rate of £10 GBP for all orders delivered within the United Kingdom.
The shipping charge will be displayed during checkout before you complete your purchase.
Shipping Carriers
Orders are shipped through reliable shipping carriers operating within the United Kingdom.
The shipping carrier used for your order may vary depending on the delivery location, package size, or operational requirements.
Order Confirmation
After you successfully place an order, you will receive an order confirmation email at the email address provided during checkout.
Once your order has been dispatched, a shipping confirmation email will be sent. If tracking information is available, it will be included in the shipping confirmation email.
Please ensure your email address is entered correctly when placing your order.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we will make every reasonable effort to update your information, changes cannot be guaranteed once an order has entered processing or has been shipped.
Late or Delayed Deliveries
Although we aim to deliver all orders within the estimated delivery period, delays may occasionally occur due to circumstances beyond our control.
Possible reasons for delays include:
- High shipping volumes
- Adverse weather conditions
- Courier service disruptions
- Public holidays
- Transportation delays
- Other unforeseen operational circumstances
If your order has not arrived after the estimated delivery period, please contact us and we will assist you in reviewing the shipment with the shipping carrier.
Lost Packages
If you believe your package has been lost during transit, please contact us with your order details.
We will work with the shipping carrier to investigate the shipment and provide an update where possible.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible after delivery.
Where possible, include photographs of the damaged item and packaging to help us review the issue and determine the appropriate resolution.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request. Orders can only be changed or cancelled before they enter the processing stage.
Once an order has been processed or dispatched, changes and cancellations may no longer be possible. If your order has already been shipped, you may refer to our Returns & Refund Policy for information about eligible returns after delivery.
Contact Information
If you have any questions regarding this Shipping Policy or your order, please contact us using the details below.
Business Name: Sovice
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday (9:00 AM to 5:00 PM)
Business Email: support@sovice.shop
Business Address: 361 Annan Road, Dumfries Scotland DG1 3JR, United Kingdom