Payment Policy
Last Updated: July 23, 2026
Thank you for shopping with Sovice. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when making a purchase through our website.
By placing an order with Sovice, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
The payment methods available at checkout may vary depending on your location or device.
Payment Currency
All prices displayed on our website are shown in British Pounds Sterling (GBP).
Orders are charged in GBP, and the final amount payable will be displayed during checkout before you confirm your purchase.
If your bank account or payment card uses a different currency, your financial institution may apply its own exchange rate or additional fees. Any such charges are determined by your card issuer or payment provider and are not controlled by Sovice.
Payment Authorization
When you place an order, your payment must be successfully authorized before your order can be processed.
If payment authorization is declined or cannot be completed, your order will not be confirmed until a successful payment is received.
Secure Payments
We use secure payment processing to help protect your payment information during checkout.
Sovice does not store your complete payment card details on our website. Payment information is processed through secure payment providers.
Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.
If you do not receive your confirmation email within a reasonable time after placing your order, please check your spam or junk folder before contacting us.
Failed or Declined Payments
A payment may fail or be declined for several reasons, including:
- Insufficient funds
- Incorrect payment information
- Bank security checks
- Card expiration
- Payment provider restrictions
If your payment is unsuccessful, you may try again using the same payment method after verifying your information or choose another available payment option.
Billing Information
Customers are responsible for providing accurate billing information during checkout.
Incorrect billing details may result in payment delays, failed transactions, or order cancellation.
Order Cancellation Due to Payment Issues
If payment cannot be successfully completed, Sovice reserves the right to cancel the order.
No items will be processed or shipped until payment has been successfully received.
Payment Disputes
If you believe a payment has been processed incorrectly or you notice an unexpected charge related to your order, please contact us first so we can review the matter and assist you.
Providing your order number when contacting us will help us respond more efficiently.
Contact Information
If you have any questions regarding this Payment Policy, please contact us using the details below.
Business Name: Sovice
Chat Support: 24/
Business Hours: 09:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday (9:00 AM to 5:00 PM)
Business Email: support@sovice.shop
Business Address: 361 Annan Road, Dumfries Scotland DG1 3JR, United Kingdom