Privacy Policy
Last Updated: July 23, 2026
Welcome to Sovice. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when using our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information that you voluntarily provide, including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment information required to complete your purchase
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Website usage information collected through cookies and similar technologies
How We Use Your Information
The information we collect may be used to:
- Process and fulfil your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our website, products, and services
- Detect fraudulent or unauthorized activity
- Comply with legal obligations
We only use your information for legitimate business purposes related to operating our website and providing our services.
Payment Information
Payments made through our website are processed by secure payment service providers.
Sovice does not store your complete payment card information on its servers. Payment details are handled securely by the payment provider during the checkout process.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Understand how visitors use our website
- Help maintain website security
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only when necessary with trusted third parties that help us operate our business, including:
- Payment service providers
- Shipping and delivery partners
- Website hosting providers
- Technology and security service providers
These service providers receive only the information necessary to perform their services.
We may also disclose information where required by applicable law or to protect our legal rights.
Data Security
We take reasonable administrative and technical measures to help protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although we work to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our policies
When information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on the laws that apply to you, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request restriction of certain processing activities
- Object to certain uses of your information where permitted by law
To exercise any applicable privacy rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices, content, or policies of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take reasonable steps to remove it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.
Any updates will be posted on this page together with the revised “Last Updated” date.
Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details below.
Business Name: Sovice
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday (9:00 AM to 5:00 PM)
Business Email: support@sovice.shop
Business Address: 361 Annan Road, Dumfries Scotland DG1 3JR, United Kingdom